To elevate your Shopify sales and customer engagement, integrating an AI-driven WhatsApp ChatBot like CoCo is a game-changer. This tool provides instantaneous customer support, sends personalized marketing campaigns, and efficiently recovers abandoned carts—all directly through WhatsApp. Leveraging WhatsApp’s massive global reach and high open rates, CoCo ensures your customers are engaged, well-informed, and never left waiting.
Unlike other AIs, CoCo delivers precise and reliable responses, replicating the expertise of in-store advisors, driving significant ROI.
Here’s a step-by-step guide to get started and see impressive results.
Why WhatsApp is Essential
If you’re running a Shopify store with excellent products but struggling to enhance customer relationships and drive sales, WhatsApp is the solution you’ve been seeking. With over 2 billion active users globally and an astounding open rate of over 90%, WhatsApp positions your brand where your customers are already active. Unlike traditional email marketing—where open rates are plummeting due to oversaturation—WhatsApp offers a direct line to your audience.
By connecting WhatsApp to an AI like CoCo, you ensure that your customers receive immediate, accurate responses to their queries, regardless of how many are interacting at once. This not only improves service quality but also prevents potential customers from leaving your site due to unanswered questions.
How Does CoCo Stand Out?
CoCo is not just another chatbot—it’s a meticulously trained AI designed to provide the same level of expert advice that customers expect from in-store experiences. It seamlessly handles inquiries across any niche, guiding customers from the initial inquiry to the final purchase. Feedback from users highlights its exceptional accuracy and reliability compared to other AI solutions, which often miss the mark. CoCo eliminates errors, ensuring that your customers receive consistent, expert-level guidance.
It is extremely simple and effective. That’s why we created this application! CoCo WhatsApp AI is a Shopify app designed to enhance customer engagement and boost sales via WhatsApp. Its main features include:
- Cart Recovery: Automatically prompts customers to complete their purchases via WhatsApp, significantly boosting sales.
- AI Chatbot: Offers personalized product recommendations and customer support through a customizable WhatsApp chat widget.
- Marketing Campaigns: Enables you to send newsletters and promotional messages directly to customers on WhatsApp.
Installation is simple: add a chat bubble to your online store, activate the automation features, and start reaping the benefits almost immediately.
Results You Can Expect
Imagine this scenario: customers visiting your site leave without making a purchase because their questions go unanswered, while others ignore your emails, choosing your competitors instead.
CoCo solves this by delivering a far superior open rate compared to email, and our AI engages customers more effectively than SMS. Take, for example, a client who saw a significant impact during their promotion launch—every customer received immediate responses on WhatsApp, greatly contributing to the campaign’s success.
Below, you can see another client where the impact of cart recovery was significant, with an ROI of 101X. Indeed, cart recovery through WhatsApp is far more effective compared to traditional SMS or email.
And here, you can observe the result of an icebreaker campaign that achieved a 3X return instantly! Icebreakers are our newsletter campaigns that you can send directly to your customers.
So, how do we install this AI on Shopify?
It’s simple:
- Click here to download and install the Shopify app.
- Next, an onboarding tutorial will open, guiding you through the steps you need to set up (it takes about 5 minutes).
- Then, activate features like cart recovery, the chat bubble… and as soon as you’ve collected some phone numbers, you can send a newsletter!
And regarding pricing? You can try it out completely free. We apply fees as detailed on this page, which cover the use of AI and Meta’s fees for opening a 24-hour conversation on WhatsApp. Additional plans are available to reduce these fees with a no-commitment subscription.
